| Start-up
Epinions.com Inc. is hoping to change the way people shop online,
just in time for the upcoming holiday shopping season. While some
analysts are skeptical, others say the company could quickly become
a major force in the e-commerce sector.
"Third-party intermediaries, relationship mediators, such
as Epinions. . .are going to be very important," says Blaine
Mathieu, an analyst at Dataquest, based in San Jose, Calif.
After months of operating in tight secrecy under the mysterious
moniker Round-One Inc., Mountain View, Calif.-based Epinions.com
stepped out of the shadows last week to launch a skeleton version
of its flagship product, the Epinions.com Web site.
"We expect to have a compelling offering by Christmas,"
says Epinions.com cofounder Nirav Tolia. "Were already
well on the way to making it happen."
Epinions.com is developing a free online shopping guide with
a unique twist: a searchable archive of informed consumer opinions
about thousands of products. The companys goal is to create
a personalized, interactive database of expert consumer opinions
about a wide variety of goods that can be purchased online.
Epinion.coms founders say consumers will choose to check
out their Web site first to find reliable information about
products rather than try to navigate the increasingly bewildering
array of merchant Web sites.
Epinions.com expects to derive revenue from commissions for
referrals to online merchants, by selling advertising, and by
syndicating its content to other Web sites.
Hoping to create a dynamic, constantly evolving service, Epinions.com
pays consumers and other experts who provide the best, most
useful opinions about different products. The utility of each
opinion is determined by the votes of other consumers who visit
the site.
If a given opinion is ranked highly useful by enough consumers,
it moves to the top of the list of opinions for that product,
which means more people are likely to read it. And the more
people who read a review, the more Epinions.com pays to the
person who wrote the review.
"There can be a great deal of value in that kind of guide,"
says Kevin Werbach, managing editor of Release 1.0, a
leading high-tech industry newsletter based in New York. "The
strength of e-commerce is also its weakness: It can be overwhelming.
What Epinions has is an elaborate system for evaluating trust.
It lets the best opinions, the cream, rise to the top."
One hurdle the company faces might be called the "chicken
and the egg" problem. The Epinions.com Web site needs thousands
of highly rated opinions on different products to draw the traffic
required for success. Without that traffic, though, it could
be hard to generate a sufficient number of useful opinions.
"I think they have a pretty cool concept, but the execution
might be a little tricky," says Ken Cassar, an analyst
at Jupiter Communications, based in New York. "The question
is whether they can get reliable reviews on such a wide variety
of products."
David Cooperstein, research director at Forrester Research,
based in New York, is even less optimistic. "This is part
of a phenomenon of companies trying to create a wedge into the
online shopping world," he says. "But at the end of
the day, the branded retailers are going to be the ones that
win."
Tolia, who reportedly walked away from several million dollars
worth of stock options when he left his job at Yahoo! Inc. {YHOO}
earlier this year, says he takes the skepticism seriously. "Ensuring
the quality of our content keeps us all awake at night,"
he says about his 43-person firm.
Tolia says thats why Epinions.com seeded its early offering
with solicited opinions from about 100 of the "most passionate
professionals" in a variety of areas and has also included
links to other leading sources of product information in different
vertical markets.
Although the site only went live last week, Tolia says its
already receiving about one new product review per minute. "Our
top film reviewer, a film student at UCLA, has already written
70 reviews for us," he says. "He earned $15 the first
day we were up."
As for the question of whether Epinions.com can compete with
sites run by branded retailers or sites that specialize in just
one product area, Tolia says he has market research that backs
up his firms approach.
"Yes, there might be online retailers, or other online
services that have more information about one particular area,"
Tolia says. "But our research tells us that consumers cant
remember all those names. Right now, we have eight product categories.
Even if there are eight sites that cover each of those categories
in greater depth, we dont think consumers will be able
to remember all those names. In the future, theyll want
to go to just one place to get started."
Andrew Bartels, an analyst at Giga Information Group based
in New York, says he is cautiously optimistic about the growth
of the overall market Epinions.com has targeted. "We call
them hub sites," he says. "We see a pretty good potential
for these sites. Someone who doesnt know a lot about a
particular product might very well want to see if anyone has
an opinion about it."
Overall, though, Bartels says the Epinions.com approach "remains
unproven. They still have a lot to do to show it can work,"
he adds.
Epinions.com raised $8 million in start-up capital from a group
of investors that includes Benchmark Capital and August Capital,
both based in Menlo Park, Calif. Tolia says he expects Epinions.com
will receive a second round of private venture-capital funding
sometime in the next few weeks.
The company has not yet filed for an initial public offering
although one could be scheduled as early as next year -- that
is, if consumers adopt a favorable opinion about the companys
new service.
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