| ExpressDoctors
Inc. is combining the simplicity of toll-free calling with the
power of the Internet to build a nationwide network of physicians
willing to make house calls for $150.
"It’s a pretty exciting little entity," says Doug
Hubert, managing director at Niederhoffer Henkel, an investment
bank based in Atlanta that specializes in mergers and acquisitions.
Hubert says ExpressDoctors is a strong candidate for either
an initial public offering or acquisition by an existing Internet-based
health-care company in the near future. "They’ve already
got a profitable little engine," he says. "It works,
and it’s a scaleable commerce model."
The company was originally founded in 1997 as ExpressDoc Inc.
by a husband-and-wife team in Palm Springs, Calif. Initially,
the service was aimed primarily at travelers, allowing them
to call a toll-free number, 1-877-DOC-2-YOU, anytime day or
night to locate a physician willing to make a house call, often
to a hotel room. The more than 1,000 physicians working with
ExpressDoc have served in excess of 7,000 patients so far.
Last week, the company launched its new ExpressDoctors.com
Web site, which allows patients to request similar services
over the Web. The Web site is also helping the company expand
its nationwide network of tightly screened physicians and providing
a venue where participating doctors maintain patient records
and appointment schedules.
"We take care of everything the doctor needs so they can
focus on patient care," says Rob Kelly, ExpressDoctors
CEO. In addition, since patients prepay for the service using
credit cards, the doctors get paid right away. "That’s
something most doctors can’t find anywhere else," Kelly
adds. "Many of them prefer to do business that way."
ExpressDoctors receives a minimum of $60 for each patient referral,
leaving the doctor with $90, or more, if house calls are made
after 10 p.m.
"In today’s health-care industry, that’s a pretty good
fee," says health-care industry analyst Peter Boland, founder
of Boland Healthcare, based in Berkeley, Calif. "Getting
paid quickly is a very important feature."
The company has caught the attention of several leading Silicon
Valley investors.
"They are creating a win-win for just about everyone,"
says Bob Fitzwilson, a partner at the Menlo Park, Calif.-based
Portola Group, which manages more than $1.25 billion for about
450 high-net-worth families and individuals. Fitzwilson is one
of several investors who are talking with ExpressDoctors about
providing capital to expand the company’s marketing reach.
Fitzwilson says the company’s low-cost, high-margin business
model is very attractive. But rapid brand-building, he says,
could be even more critical. "People aren’t going to want
to call the second or third-tier provider," he adds. "Whoever
establishes a solid brand name first will be in a very strong
position. If [ExpressDoctors] becomes the functional equivalent
of 911, it could be huge."
Insurance companies are responding positively to the ExpressDoctors
service. That’s because patients covered by insurance often
visit local hospital emergency rooms if they fall ill while
traveling, an expense that usually costs the insurance company
considerably more than the ExpressDoctors service.
There’s also the issue of convenience. "You don’t want
to end up in an emergency room with a sick kid while traveling,"
says Dr. Wally S. Buch, a physician and general partner at Atherton
Ventures, a venture investing firm based in Menlo Park, Calif.
"It can be pretty intimidating sitting there with some
guy who just got shot five times." Buch hasn’t invested
in the company yet but says he’s impressed. "What they’re
doing should be appealing. I think [Kelly’s] got something."
ExpressDoctors carefully screens the physicians participating
in its network, verifying licenses and the possession of malpractice
insurance, among other items. The company also screens all incoming
calls from patients immediately, directing critical emergency
cases to 911 or other more appropriate urgent care treatment
centers, if necessary.
The company has negotiated deals with several leading travel
firms, including one that provides access to the service to
holders of American Express cards. Some observers say the company’s
inexpensive service could catch on with other groups as well.
"Doctors in managed care under capitated contracts are
under enormous pressure," Buch says. "If patients
have a good experience with the service they’re going to tell
their friends."
Combine that with the expected convergence of the Internet
and the telephone system, including Web-enabled cell phones
and ExpressDoctors could become an important part of the next-generation
of health-care delivery systems.
"The Internet has had a dramatic impact on the cost structure
of so many businesses,’ Hubert says. "The health-care market
is ripe for that kind of change. Doctors are now coming full
circle to where they were 50 or 80 years ago."
Kelly, whose San Francisco-based holding company Mojam Media
Inc. made an investment in ExpressDoctors, says he expects to
announce the receipt of a new round of venture-capital financing
within 45 days. The company is currently profitable. Kelly says
an IPO could take place as early as the first quarter of next
year.
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